Stay well clear of eFax.com they are a nightmare!

  • Please wait for a site operator to respond. You are currently number 1 of 1 in the queue. Thank you for your patience.
  • You are now chatting with 'Brandon R.'
  • Brandon R.: Hello, Stephen. Welcome to eFax online support. I am Brandon Renfro, your online Live Support Representative. How may I assist you?
  • Stephen Young: Hi, I would like to cancel my account please
  • Brandon R.: I am glad to help you. Could you please provide me your fax number, registered email address and billing zip code for verification?
  • Stephen Young: fax number: XXXXXXXXXX email: sxxxxxxx@gmail.com and post/zip code: XXXXXX
  • Brandon R.: I apologize for the inconvenience. In order to cancel your account, please contact our UK Customer Service Department at +44 (870) 711-2211 between the hours of 8:00 AM to 05:00 PM (GMT) Monday through Friday as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
  • Stephen Young: why is it so hard to cancel an efax account?
  • Brandon R.: I apologize for the inconvenience. The UK Customer Service Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our UK support team.
  • Stephen Young: i shall contact the uk team first thing monday. how much training and expertise is required to simply cancel an account?
  • Brandon R.: You can also email our support team at :helpuk@mail.efax.com. Hours: 8:00 AM to 5:00 PM GMT.
  • Stephen Young: I'll email them right now brandon
  • Brandon R.: Is there anything else I may assist you with?
  • Stephen Young: well, all i want is my account cancelled. perhaps pass on the feedback to a product manager or better still the ceo telling them they really need to make it easier to cancel an efax account
  • Brandon R.: I hope you are still online with me.
  • Brandon R.: Sure, I will certainly convey the message to the department concerned.
  • Brandon R.: Thank you for contacting eFax online support. I hope you found our session helpful. Goodbye and take care.
  • Chat session has been terminated by the site operator.