steve young.: Archive

Stay well clear of eFax.com they are a nightmare!

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 You are now chatting with 'Brandon R.'
Brandon R.: Hello, Stephen. Welcome to eFax online support. I am Brandon Renfro, your online Live Support Representative. How may I assist you?
Stephen Young: Hi, I would like to cancel my account please
Brandon R.: I am glad to help you. Could you please provide me your fax number, registered email address and billing zip code for verification?
Stephen Young: fax number: XXXXXXXXXX email: sxxxxxxx@gmail.com and post/zip code: XXXXXX
Brandon R.: I apologize for the inconvenience. In order to cancel your account, please contact our UK Customer Service Department at +44 (870) 711-2211 between the hours of 8:00 AM to 05:00 PM (GMT) Monday through Friday as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.
Stephen Young: why is it so hard to cancel an efax account?
Brandon R.: I apologize for the inconvenience. The UK Customer Service Team needs to be contacted as they have the training, expertise and system access to address your request. Again, I do sincerely apologize of the inconvenience and urge you to contact our UK support team.
Stephen Young: i shall contact the uk team first thing monday. how much training and expertise is required to simply cancel an account?
Brandon R.: You can also email our support team at :helpuk@mail.efax.com. Hours: 8:00 AM to 5:00 PM GMT.
Stephen Young: I'll email them right now brandon
Brandon R.: Is there anything else I may assist you with?
Stephen Young: well, all i want is my account cancelled. perhaps pass on the feedback to a product manager or better still the ceo telling them they really need to make it easier to cancel an efax account
Brandon R.: I hope you are still online with me.
Brandon R.: Sure, I will certainly convey the message to the department concerned.
Brandon R.: Thank you for contacting eFax online support. I hope you found our session helpful. Goodbye and take care.
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Sep 2nd

3 tags

Aug 30th

37 notes

Jul 21st

58 notes

Jul 17th

3 notes

Jul 2nd

30 notes

Jun 3rd

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Apr 15th

2 notes

Apr 9th

Apr 2nd

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Apr 2nd

444 notes

Mar 31st

Mar 29th

1 note

Mar 25th

tap tap tap ~ The design session →

Really interesting how they all work together remotely.

Mar 21st

1 note

Mar 21st

2 notes

Mar 21st

Thank you America! →

Thank you for giving us, amongst other things, ‘TV Hat’! Its a revolution in video viewing… apparently. Jesus wept.

Apr 22nd

RadarVirtuel.com →

This is amazing! Monitor air traffic in real time. So many planes… AMAZING!

Apr 15th

Apr 14th

2 notes

Pixel invasion! →

I love this animation! Pixel’s destroy!

Apr 9th

Mar 31st

Mar 24th

Google Streetview of the week! →

Mon’ the burds!

Mar 19th

Mar 17th

2 notes

Mar 2nd

Feb 12th

I'm a dad!

Well folks, I think it’s time I updated you all! The last few days have been a blur and this is the first chance I’ve actually had to sit down and open the laptop. Samantha and I are now the proud parents of Olivia and Stella! They were both born in the wee hours of Tuesday the 22nd. Olivia about 3am and Stella about 4:30am, 7lbs and 6lbs respectively (so lighter than we were led to...

Dec 23rd

sketchy santas →

Made me laugh! Some of these sketchy santas are the stuff of nightmares tbh.

Dec 7th